Exchanges & Returns

At Miss Masstoora we want you to be satisfied with your experience and should you change your mind or purchase an item that may not be exactly what you wanted exchanges and refunds are available if it meets the criteria.

Items must be returned within the time frame of 14 days from the purchase date.

Returns 

For your item(s) to be valid for return, it must meet the following criteria:

– be a fully priced item 

– be unworn and unwashed and in the original packaging

– have all original tags attached

– do not smell of perfume, body odour, deodorant, or washing powder

– Hair Products cannot be returned

– No returns on sale items.

Returned Items that do not meet the criteria will not be accepted and will be returned to the customer at the customer’s cost.

Note: we do not pay for the shipping of the returned item(s) unless the item is faulty.

Refund on faulty or incorrect sizing item(s) by our team:

Customers who received the item(s) with a manufacturing fault are entitled to a full refund and free return or if sent the wrong size by the Miss Masstoora team.

Please allow 1 to 5 days for the refunds to reach your method of payment.