FAQ

Customers who received the item(s) with a manufacturing fault are entitled to a full refund and free return or if sent the wrong size by the Miss Masstoora team.

Please read our exchange and return policy by clicking here.

Please contact us as soon as possible before your order ships by clicking here.

No, We use Australia Post as a courier for delivery that provides express and standard shipping. At Miss Masstoora we do provide a click-and-collect where you choose to ‘Pick Up’ from our store. 

Payment options include Visa, Mastercard, PayPal, Stripe, and cash on delivery. 

Before checking out enter your Miss Masstoora coupon code for the best price.

Yes, at Miss Masstoora we work with PayPal which offers a variety of payment options.

Yes, It must meet the criteria of our return policy. Miss Masstoora does not pay for the shipping of the returned item(s) unless the item is faulty or received the incorrect size.

For your item(s) to be valid for return, it must meet the following criteria:

– be a fully priced item 

– be unworn and unwashed and in the original packaging

– have all original tags attached

– do not smell of perfume, body odour, deodorant, or washing powder

– Hair Products cannot be returned

– No returns on sale items.

Yes, Miss Masstoora provides an in-store experience. Shop with us in-store now from Monday to Friday 10 am to 5 pm. Visit us now